CLEANFLORIDA

SAFETY MANUAL


Chapter 1: General Safety Information

Carrying Equipment:

When carrying equipment, such as vacuum cleaners, always ensure one hand remains free for balance. Never carry a vacuum cleaner up or down stairs if both hands are occupied with other equipment.Ladder Usage:

Only use ladders for climbing two steps, even during deep cleanings like "Top to Bottom" or spring cleaning. The kitchen should only involve two steps when cleaning high surfaces

Cleaning Tall Shower Stalls:

Clean only as high as you can naturally reach in tall shower stalls. Do not climb or step inside showers to reach higher areas.

Handling Chemicals:

Ensure chemical containers are tightly sealed before placing them down to prevent spills. Use towels to protect the floor outside of showers and bathtubs. Clean spills immediately.

Navigating Wet Floors:

Avoid walking across wet floors, especially in socks or bare feet, as they become slippery. If necessary, place rags under your shoes for traction, especially when cleaning large showers.

Vacuuming Stairs:

Invest in or recommend a lightweight hand vacuum for cleaning stairs. Heavy vacuums are risky to use on staircases.

Chemical Usage:

Never mix bleach and ammonia-based products. These common household cleaners, when mixed, create dangerous fumes.

Interacting with Pets:

If a pet appears aggressive, leave the property and notify the office for rescheduling. Do not continue cleaning under these circumstances.

Personal Safety:

If the behavior or presence of anyone in the home makes you uncomfortable, leave immediately and report the incident.

Handling Trash:

Avoid compressing trash with your hands to prevent injury from sharp objects. Never sort through a client's garbage.

Reading Work Orders:

Do not read work orders while driving. Ensure the car is stationary before reviewing them.

Operating Electrical Equipment:

Do not use electrical devices on wet floors to avoid electrical shock.

Chapter 2: Preventing Slips, Trips, and Falls

Footwear:

Non-slip, closed-toe shoes are mandatory to prevent accidents. Ensure proper fit and condition at all times.

Climbing and Reaching:

Only use approved ladders and step stools. Do not climb on counters, shelves, or railings.

Cleaning Up Spills:

Clean spills immediately and use wet floor signs to notify others until the area is dry.

Housekeeping:

Keep tools and equipment organized to avoid trips and falls. Cords should be managed properly to avoid being a tripping hazard

Lighting:

Ensure adequate lighting when working in dim areas. Use portable lamps when necessary.

Chapter 3: Proper Equipment Use

Reporting Equipment Issues:

If equipment malfunctions, do not attempt repairs. Report the issue immediately and set the equipment aside.Ladder Use:

Use step stools responsibly for heights up to 3-6 feet and avoid balancing ladders on scaffolds.Chapter

4: Chemical Safety

Mixing Chemicals:

Never mix cleaning chemicals to avoid harmful reactions.Protective Equipment:

Always wear gloves and eye protection when handling hazardous materials.

Chapter 5: Ergonomics and Physical Safety

Lifting and Hauling:

Use proper lifting techniques by bending your knees and keeping your back straight when lifting heavy objects.

Overreaching:

Do not overreach while cleaning. Use proper equipment to reach difficult areas.Chapter 6: Security and Reporting Procedures

Locking Doors:

Ensure all doors are locked upon entering and leaving a home or office.

Report Unfit Behavior:

If a team member appears under the influence, report them immediately.Injury Reporting:

Report any injuries to the office and document them properly.Chapter 7: Heat-Related Illness Prevention

Stay Hydrated:

Always have water available, and drink half your body weight in ounces of water each day.

Take Breaks:

Rest when needed, especially in hot and humid conditions.

Chapter 8: Vehicle Safety

Seatbelt Use:

Always wear seatbelts while driving or riding in company vehicles.

No Distractions:

Avoid distractions such as cell phone use or eating while driving.

Chapter 9: Home/Building Security

Locking Premises:

Lock the door behind you when entering a home or office and keep it locked throughout the cleaning process.

Handling Intruders:

If someone arrives at the home unexpectedly, do not let them in unless they've been pre-approved

Safety First:

If at any point you feel unsafe, leave the premises and contact the office immediately.

If unable to leave, lock yourself in a bathroom and call 911.

At CleanFlorida, safety is our top priority. We believe in maintaining a secure and respectful workplace for everyone, and we count on every team member to follow these guidelines for the well-being of the team and the quality of our service. Stay safe, stay alert, and always prioritize your well-being!

Poison Control: 1-800-222-1222

Job Description

Tired of feeling like another number in a large corporation? Come join our small family business and grow with us! We are hiring Sales Representatives to help increase our current list of clients. All sales are inbound calls or inquiry follow ups, we don’t do cold calling! You will get to join an excellent and dedicated team that will support you the whole way!

You must be responsible, polite, and able to follow instructions from the supervisors in the company. “Remote/work-from-home work is required. You must have the space and equipment (computer and reliable internet connection) to perform the job.

We are looking for:

  • We need someone who can work Monday through Friday

  • Someone who is enthusiastic about selling a service!

  • Excellent English written and verbal communication skills are a must.

  • Promptly answer incoming calls inquiring about our services. No cold calling!

  • Experience with the sales process. Overcoming sales objections, etc.…

  • Follow up on new/existing leads.

  • Experience in dealing with customer inquiries of different types (i.e. service requests, billing questions, resolving service dissatisfaction, etc.)

  • An ability to problem solve and multitask.

  • Strong attention to detail and ability to adapt to change.

  • Goal oriented and ability to deliver expected results in a timely manner.

  • Ability to easily learn different CRM Systems

  • Knowledge of Google Workspace tools, VOIP.

  • Customer Service Experience is a plus.

  • Full time Availability.

  • Bilingual (Spanish and English).

  • Be a team player and have initiative.

What we offer:

  • Weekly Pay: Begin with a $250 weekly base pay, with the potential to earn an additional $25 per week within the first three months, pending performance evaluation.

  • Hours of Operation: 8-9 hour weekday shift and open to working on weekends.

  • No night shifts!

  • Work from Home!

  • Paid Training

  • 5 Paid Vacation Days after 1 year

  • Up to 4 Holidays Paid Off

  • Opportunity to grow with us!

Requirements to work from home:

Excellent Internet connectivity:

  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

    Productive work environment:

  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.

  • A quiet and distraction-free, secure place to work.

  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About Us:

Cinderella Cleaners was started in 2009, our goal is to become Tucson’s most trusted cleaning service. You will quickly see that we are not just any cleaning service, as you get to know us… you’ll appreciate our care, attention to details, and service excellence. We are a value-based company in everything we do. We are very selective when it comes to our staff, we only hire and train the best. We take care of our people knowing they’ll take care of you!

What is the secret to our success?

Simple. We take care of our employees and they take care of the happy clients. We have a highly motivated team of techs and a rockstar office staff that take great pride in bringing friends and neighbors in the area the great feeling of a clean home by providing professional, detail-oriented and friendly service with a personal touch each day – caring for each home as if it were their own.